Frequently Asked Questions
Everything you need to know about your Mova journey.
How do I find my correct shoe size?
We recommend referring to our detailed Size Guide located on each product page. Our footwear typically runs true to size, but if you are between sizes, we suggest ordering the larger size for the most comfortable fit.
What is your return policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply contact our support team to initiate a return or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
Are Mova shoes made from sustainable materials?
Yes, we are committed to ethical fashion. Our collections utilize high-quality vegan leathers, recycled rubber outsoles, and organic cotton linings to minimize our environmental footprint.
Can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.